NAIMO — Privacy Policy

Version 1.0 | Effective Date: April 22, 2026

Welcome to Naimo

We built Naimo to make quick, frictionless communication possible — whether you are exchanging messages, sharing media, or collaborating in real time. This Privacy Policy explains in full detail how Naimo (“we,” “our,” or “us”) collects, uses, stores, shares, and protects your personal information when you use the Naimo application (the “App”) on any supported platform.

Please read this policy carefully. By downloading, installing, registering, or using Naimo, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and our Terms of Service. If you do not agree with any part of this policy, please discontinue use of the App immediately.

This policy applies globally. Where jurisdiction-specific rights apply — such as GDPR, CCPA, or India’s Digital Personal Data Protection Act (DPDPA) — additional rights are described below.

1. Information We Collect

1.1 Information You Provide Directly

Account Registration Data

Full name or display name
Phone number (primary identifier)
Email address (optional)
Profile photograph or avatar
Username or handle
Date of birth
Password (stored in hashed form)

Communication Content

Text messages (including group and broadcast)
Voice messages and audio recordings
Images, videos, GIFs, stickers, documents
Emojis, reactions, and status updates
Disappearing messages (temporary)
Polls, links, and shared location

User-Generated Content

Status updates and stories
Profile bio and links
Custom stickers or avatars
Community posts and replies

Support and Feedback

Support requests
Bug reports and crash logs
Survey responses

1.2 Information We Collect Automatically

Device and Technical Information

Device type, model, OS version
Unique identifiers (UDID, IMEI, advertising ID)
App version and install source
Network type, IP address, carrier
Language preferences
Battery and memory status

Usage Data

Features used and frequency
Session duration
Message activity (metadata only)
Searches within the app
Notification interactions
Purchase history

Log Data

Login timestamps
Error and crash logs
Server performance data
Security logs

Location Data

Approximate location (IP-based)
Precise location (only if permission granted)
Metadata from shared media

1.3 Information from Third Parties

Contacts (if permission granted)
Social login providers (Google, Apple, Facebook)
Payment processors (e.g., Stripe, Razorpay)
Analytics tools
Advertising partners
Fraud detection services

2. How We Use Your Information

2.1 To Provide the App

Account creation and management
Messaging and communication delivery
Group and contact features
Payment processing
Data syncing across devices

2.2 To Improve Experience

Analyze usage patterns
Personalize features
Test new features
Improve spam detection

2.3 To Ensure Security

Prevent fraud and abuse
Verify identity
Monitor suspicious activity

2.4 To Communicate

Send OTPs and alerts
Provide support
Notify updates
Send marketing (with consent)

2.5 Advertising & Analytics

Show relevant ads
Measure ad performance
Generate analytics

3. Encryption and Security

End-to-End Encryption

Messages are encrypted and readable only by intended recipients.

Transport Security

Data is encrypted using TLS.

Storage Security

Data is encrypted using AES-256.

Key Management

Keys are generated on-device and regularly rotated.

4. How We Share Information

We do not sell personal data.

Shared With:

Other users (profile info, status)
Service providers (hosting, notifications, analytics)
Legal authorities when required
During mergers or acquisitions
With user consent

5. Data Retention

Active accounts: retained during use + 90 days
Deleted accounts: removed within 90 days
Messages: stored temporarily (max 30 days server-side)
Logs: retained for security and analytics

6. Your Rights

You have the right to:

Access your data
Correct inaccuracies
Delete your account
Export your data
Withdraw consent

Contact: support@naimo.app

7. Children’s Privacy

Naimo is not intended for users under 13 (or 16 in some regions).
Accounts violating this will be removed.

8. Cookies and Tracking

We use:

Device identifiers
Analytics SDKs
Advertising IDs

You can control these via device settings.

9. International Transfers

Your data may be processed globally with appropriate safeguards.

10. Third-Party Services

We are not responsible for third-party privacy practices.

11. Data Security

We implement:

Encryption
Access control
Security audits
Monitoring systems

12. Account Deletion

You can delete your account via app settings.
Data is permanently removed within 90 days.

13. Contact Us

Email: privacy@naimo.app
Support: In-app

14. Changes to Policy

We may update this policy and notify users of major changes.

15. Legal Compliance

We comply with:

GDPR
CCPA
India DPDPA

Camera and Media Handling

Camera Permission

Naimo requests access to your device camera (android.permission.CAMERA) to enable core features of the application, including:

Capturing and uploading inventory images
Setting or updating your profile picture
Taking photos directly within the app for sharing

The camera is accessed only when you explicitly choose to use these features. Naimo does not access your camera in the background or without your knowledge.

Image Upload and Cloud Storage

When you capture or upload images within the app, those images may be securely transmitted to and stored using third-party cloud media services such as Cloudinary.

These services are used for:

Secure storage of images
Image optimization (resizing, compression, formatting)
Fast and reliable media delivery

By uploading an image, you acknowledge that the image will be processed and stored on secure external servers managed by these service providers.

Data Protection and Control

Images are only uploaded when you take an explicit action (e.g., capturing or selecting an image)
We do not access, upload, or share images without your interaction
Uploaded images are only accessible based on your actions within the app (such as sharing with other users)
We do not sell your images or use them for purposes unrelated to the app’s functionality

All third-party providers used for media handling are contractually required to protect your data and process it only on our behalf.